Jenn accepts photos, transparencies, and 2d artwork of all kinds and sizes. This includes daguerreotypes, ambrotypes, tin types, hard mounted photos, glass negatives and slides, paintings, and beyond.

Likely yes. It is very rare Jenn would ever decline a restoration project. If there is "information" missing from your original, new information needs to be created. It is all a matter of time.

It depends. These words get used interchangeably, and they are each distinctly different qualities of an image. What Jenn may be able to do depends on what is going on in your particular image. Submit your image and find out.

With every order you get digital files, and have the option to get prints as well. Per image you receive a tif, a jpg, and web-sized jpg. Sometimes people like to wait until the restoration or colorization is complete before ordering prints and that is just fine. Pricing and paper options are listed here.

If it is a smaller order it may be a few business days. If it is a more extensive project it may be as long as 1-2 weeks. Memorials or celebrations of life orders are prioritized. Rush orders incur a fee. Your turnaround time can be discussed in the order process.

Yes (with caution) you can upload a phone photo of your photo if that is all you are able to produce. If you plan to ship your order, this may be an ideal way to receive an estimate prior to shipping. Depending on quality, you can at least receive a ballpark restoration estimate. In order to give you a precise quote, it's most ideal you upload a high quality scan or mail the original.

A rule of thumb for prints is to scan at 600 dpi (dots per inch) without filters, and if possible on a flatbed scanner. Sometimes there is a need to distinguish a photo from a document in your settings. If your photo is greater than 6”x8” (15x20 cm) 300 dpi will be just fine; if your photo is a wallet or as small as your thumb, you might consider 900-1200 dpi. For 35 mm film negatives/ slides, 2400 dpi is a good basis. For more information, feel free to give a call.

Provide smooth, sturdy front and back support such as cardboard, chipboard, or foam core to keep items such as photos and negatives from getting bent. Ziploc bags are not ideal for long term storage, but can be useful for shipping, to prevent water damage during transport. Sturdy shoeboxes (with no holes) are great for shipping- not long term storage. If in doubt, call with questions.

If your project requires digitally cataloguing photos in a specific order, or according to year or person or trip, etc, please separate into sturdy folders under each header. Ziploc bags can be helpful also, for this temporary need. Be wary of the ink you use. Stick with pencil, or a waterproof ink that will not smudge or bleed.
Sticky notes are great! But please DO NOT put any sticky note or tape on the actual image. Only put it on the back of your item. Notes in general to specify needs or questions per photo/negative/slide are welcome.

If you sent your originals, they will be returned to you in archival quality storage sleeves, with proper support. If you placed an order for prints and the rest of your project was solely online/digital, then you will receive your prints in a matter of days via USPS or FedEx.

As of now, customers pay for shipping. A fairly nominal fee, unless urgent 1 or 2 day shipping is needed.

There has yet to be a lost order. So far there has only been a severely delayed order due to weather. However this is part of the risk one takes when shipping anything. Jenn and Facsimile are not liable for any lost or stolen items.

Jenn charges $2 per minute. It could take anywhere from 10 minutes ($20) to 1 hour ($120) to 10 hours ($1200), and beyond. Jenn only charges for the time any given project may take. There are no bulk or blanket prices, only custom prices per photograph. For more extensive projects, check-ins and contingency plans may be a factor.

Once you've agreed to the estimate given and want to proceed, Jenn will send you a custom, payable invoice. A minimum 50% deposit is required prior to commencing the work. Payment can also be made over the phone. Jenn accepts Visa, MasterCard, Discover, American Express, Apple Pay and bank transfers.

Yes. Some opt to pay all up front. Some want to wait to see the outcome before paying the remaining balance. It is important that Jenn knows you are committed to the project, as she is.

If you decide after placing your initial order that you would like prints made, they will be listed in an entirely separate order that requires separate payment.